Refund Policy

At FlipNova.shop, your satisfaction is our top priority. We understand that sometimes purchases may not go as planned, and for that reason, we have developed a comprehensive refund policy. This policy outlines the conditions, procedures, timelines, and responsibilities associated with refunds for products purchased from our website, https://flipnova.shop.

Please read the policy carefully to fully understand your rights and responsibilities as a customer. By purchasing from FlipNova.shop, you agree to the terms outlined below.

1. Eligibility for Refunds

Refunds are only applicable under certain conditions. To be eligible for a refund, the following criteria must be met:

  • The item must have been purchased directly from https://flipnova.shop.
  • The product must be returned in its original packaging, unused, and in the same condition as when it was received.
  • A valid proof of purchase, such as an order confirmation email or invoice, must be presented.
  • The request for a refund must be initiated within 7 days from the date of product delivery.

2. Non-Refundable Items

We strive to be transparent with our customers. The following categories of items are non-refundable:

  • Downloadable or digital products
  • Gift cards or promotional items
  • Clearance or “final sale” items
  • Products that have been used, damaged, or altered after delivery
  • Items returned without prior authorization
  • Products not purchased from our website

3. Damaged, Defective, or Incorrect Items

We take quality control seriously. If your order arrives damaged, defective, or incorrect, please notify us within 48 hours of receiving the shipment. To initiate a claim:

  • Email us at support@flipnova.shop with the subject: Damaged/Incorrect Item – Order #[Your Order Number].
  • Include clear photos of the damaged or wrong item, including the packaging.
  • Do not discard the product or packaging until instructed by our customer service team.

Once the claim is reviewed and approved, we will offer one of the following remedies:

  • A replacement product at no extra cost
  • A full or partial refund
  • Store credit

4. Late or Missing Refunds

Refunds are processed within 7–10 business days after your return is received and inspected. If you haven’t received a refund within that time frame:

  1. Check your bank account or original payment method again.
  2. Contact your credit card company or bank—it may take some time before your refund is officially posted.
  3. If you’ve done all of the above and still haven’t received your refund, please contact us at support@flipnova.shop.

5. Return Shipping Costs

  • If the product is defective, incorrect, or damaged upon arrival, FlipNova.shop will cover the return shipping cost.
  • If the return is due to a change of mind, incorrect size ordered, or buyer’s remorse, the customer will be responsible for the return shipping fees.
  • All return shipments must include tracking information and be sent using a reputable courier.

6. How to Request a Refund

To request a refund, please follow these steps:

  1. Contact our customer support at support@flipnova.shop within 7 days of receiving your item.
  2. Provide the following:
    • Full name
    • Order number
    • Reason for return
    • Photos (if applicable)
  3. Wait for our confirmation and return authorization before sending the item.
  4. Once approved, ship the product to the return address provided.

Please do not send any products back without receiving authorization first.

7. Processing of Refunds

Upon receipt and inspection of the returned item, we will notify you of the approval or rejection of your refund. If approved:

  • Refunds will be processed using the original method of payment.
  • You will receive an email confirmation once the refund has been issued.
  • Processing time may vary depending on your financial institution.

8. Exchanges

We only replace items if they are defective or damaged. If you need to exchange your product for the same item:

  • Contact us at support@flipnova.shop with details and images.
  • Upon approval, we will ship the replacement item at no cost.

Note: Exchange availability is subject to stock and product availability.

9. Cancellations

Orders can be canceled within 12 hours of placement as long as they have not been processed or shipped. To cancel your order:

  • Email us at support@flipnova.shop with the subject: Order Cancellation – Order #[Your Order Number].
  • Orders that have already been processed or shipped cannot be canceled.

In such cases, you may return the item once received, in accordance with our standard refund policy.

10. Fraudulent or Abusive Claims

FlipNova.shop reserves the right to deny refund requests in cases of:

  • Abuse of our refund policy
  • Repeated refund requests with suspicious intent
  • Fraudulent transactions or claims

Such activities may lead to account suspension or legal action if deemed necessary.

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